Why do some tech companies seem to hate their customers?

Have you ever tried submitting a support request to a major tech company? If you have, and you received a response, you are one of the lucky ones. Most of the time you will get completely ignored, even if you’re an advertiser. What the eff, Silicon Valley?

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Google’s response to one of their customers ripping off another one of their customers

The numbers don’t lie

I decided to look into this, to see if there was any substance behind these anecdotal assumptions.

  1. Twitter: Terrible (19.6 out of 200)
  2. Google: Terrible (22.27 out of 200)
  3. Linkedin: Terrible (22.29 out of 200)
  4. Uber: Terrible (23.03 out of 200)
  1. Apple: Disappointing (47.37 out of 200)
  2. Netflix: Acceptable (73.08 out of 200)
  3. Asus: Acceptable (74.36 out of 200)
  4. Amazon: Acceptable (80.48 out of 200)

The customer is always expensive

One could argue that this is fair enough given that these platforms are free for users; it’s hard to justify spending money on customer service for users who won’t make you revenue. Right?

Written by

CEO & Founder of Firedrop.ai. I write about technology, artificial intelligence, entrepreneurship and other stuff. https://firedrop.ai

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